Terms & Conditions

Last Updated: 2025-10-07

Welcome to CeylonOsu (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our website https://ceylonosu.com/ and your purchase of products offered through it.
By accessing our site or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Information

CeylonOsu is a Sri Lankan company producing and selling herbal baby care products made from natural ingredients.
Our products are intended for external use only and should be used according to instructions on the packaging.

2. Eligibility

By using our website or making a purchase, you confirm that:

  • You are at least 18 years old; and

  • You are legally capable of entering into a binding contract.

If you are under 18, a parent or guardian must complete the purchase on your behalf.

3. Products and Descriptions

We strive to ensure that all product descriptions, images, and information are accurate.
However, slight variations in color, texture, or packaging may occur due to natural ingredient differences or display settings.
CeylonOsu reserves the right to modify or discontinue any product without prior notice

4. Pricing and Payments

  • All prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.

  • Payments are securely processed via the PayHere payment gateway.

  • Accepted payment methods include major credit/debit cards, mobile wallets, and bank transfers supported by PayHere.

  • We do not store any credit card or sensitive payment information on our servers.

If payment fails or is declined, your order will not be processed

5. Shipping and Delivery

  • We deliver islandwide across Sri Lanka through trusted courier partners.

  • Delivery time typically takes 3–7 working days, depending on your location.

  • You will receive an email or SMS confirmation once your order is shipped.

  • Delays due to courier issues, natural disasters, or other unforeseen events are beyond our control.

6. Returns, Exchanges, and Refunds

Due to the herbal and personal care nature of our products, returns are only accepted if:

  • You received a damaged or incorrect item, or

  • The product was defective upon arrival.

To request a return or refund:

  1. Contact us within 3 days of receiving the product at ceylonosu@gmail.com.

  2. Provide order details and photos if applicable.

  3. Once approved, we will arrange replacement or refund via the original payment method.

Refunds are processed within 7–10 business days after approval

7. Intellectual Property

All website content — including text, images, graphics, logos, and trademarks — belongs to CeylonOsu unless otherwise stated.
You may not reproduce, distribute, or use our content without prior written permission.

8. User Responsibilities

When using our website, you agree:

  • Not to misuse, disrupt, or damage our website.

  • Not to engage in fraudulent activities or violate laws.

  • To provide accurate, truthful information during checkout.

We reserve the right to refuse service or cancel orders for suspicious or abusive behavior.

9. Health Disclaimer

Our products are made from natural and herbal ingredients traditionally used in Sri Lankan and Ayurvedic care.
However:

  • Results may vary depending on individual skin types and conditions.

  • Products are not intended to diagnose, treat, cure, or prevent any disease.

  • Always perform a patch test before full use, especially for infants with sensitive skin.

If irritation occurs, discontinue use immediately and consult a medical professional.

10. Limitation of Liability

CeylonOsu shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use.

  • Delays, data loss, or unauthorized access to your information beyond our control.
    Our total liability shall not exceed the amount paid for the product purchased.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

12. Third-Party Links

Our website may contain links to third-party sites (e.g., PayHere). We are not responsible for the content or practices of those sites.
You should review their respective terms and privacy policies before using them.

13. Termination

We may suspend or terminate access to our site at any time without prior notice if we believe you violated these Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Sri Lanka.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

CeylonOsu
Email: ceylonosu@gmail.com
Phone: +94 77 833 3264

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